Terms & Conditions

Terms and Conditions
Last Updated: 17/02/2025

Welcome to Chic Souq, owned and operated by “مؤسسة العطر المثالي للتجارة”. By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions.

1. Products and Services

Product Authenticity:
We offer a curated selection of luxury beauty care products, including makeup and fragrances from renowned global brands. All our products are 100% genuine, and we guarantee their authenticity.
Usage Instructions:
As beauty and cosmetic products do not carry additional guarantees beyond their genuineness, you must adhere to the usage instructions provided on the product details page.

2. Order Process and Acceptance

Placing an Order:
Orders are placed by adding products to your cart and completing the checkout process through our WooCommerce platform.
Order Confirmation:
Once you complete payment, your order is automatically confirmed and will be processed for delivery. An order is considered final only when delivered to the end user.
Error Resolution:
In the event of any order errors (e.g., pricing discrepancies or order details), please contact us immediately. We will work to resolve any issues at no additional cost to you.

3. Payment Methods and Policy

Accepted Payment Options:
We accept Visa, MasterCard, cash on delivery, and installment options via Tamara and Tabby, as well as other online payment methods.
Payment Authorization:
Payment authorization is completed at the time of purchase. There are no extra fees associated with our payment processing.

4. Shipping and Delivery

Shipping Partners and Options:
We have partnered with OTO, which provides access to various shipping methods across the Kingdom of Saudi Arabia. At checkout, you may select your preferred shipping company.
Delivery Timeframe:
Products are typically delivered within 2 to 5 business days.
Shipping Fees:
Shipping charges are calculated during checkout and may vary based on your chosen shipping method.
Delivery Issues:
Should any delivery issues or delays arise, we will address each case individually to reach a satisfactory resolution.

5. Returns, Refunds, and Cancellations

Order Cancellation:
You may cancel an order if it is still in the processing stage. Once an order is confirmed and payment is received, cancellation is not permitted.
Returns and Exchanges:
Due to the nature of beauty and cosmetic products, we do not offer returns or exchanges unless the item is defective or damaged. In such cases, the product must be in its original, unopened condition.
Refunds:
If a defective or damaged product is reported, we will promptly process an exchange or refund without additional fees.

6. Intellectual Property

Content Ownership:
The product content, images, and descriptions provided on our website belong to the respective brands. Our own intellectual property is limited to our store information, logo, and customer reviews.
Usage Restrictions:
You are granted a non-transferable, revocable license to use the content on our website solely for personal, non-commercial purposes.

7. Customer Accounts and Responsibilities

Account Management:
Customers may edit or delete their account information via the user dashboard or by contacting us directly.
User Responsibilities:
You agree to use our website responsibly and ensure that the information provided is accurate, especially for shipping and order fulfillment purposes.

8. Promotions, Coupons, and Loyalty Programs

Discounts and Offers:
We periodically offer discount codes, coupons, and loyalty rewards. Specific terms and conditions for these promotions will be communicated on our website or through our promotional materials.

9. Disclaimers and Limitation of Liability

Product Information:
All details about each product are provided on the respective product pages. We are not responsible for any omissions or discrepancies between the website information and the product package.
Customer Complaints:
If you receive a product that is damaged, does not match the description, or is incorrect, you have the right to file a complaint. We will process an exchange or refund without extra fees.
Limitation:
Our liability is limited to the value of the product purchased, and we shall not be held responsible for any indirect or consequential damages.

10. Governing Law and Dispute Resolution

Governing Law:
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Dispute Resolution:
In the event of any dispute, both parties agree to first attempt negotiation. If a resolution cannot be reached, disputes will be resolved through arbitration.

11. Modification of Terms

Right to Amend:
We reserve the right to modify these Terms & Conditions at any time. Any changes will be communicated to you via email notice.
Continued Use:
Your continued use of our website constitutes your acceptance of any amended Terms & Conditions.