Privacy Policy

At Chic Souq, accessible from chicsouq.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This information includes:

Personal Identification Information: Full name, email address, phone number, and physical address.
Order Information: Details of the products you have purchased and any preferences you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process and deliver your orders, and to manage payments.
Communication: To send you updates about your orders, respond to your inquiries, and provide customer support.
Marketing: To send you promotional materials and updates about our products and services, provided you have not opted out of such communications.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.

4. Data Storage and Security

Your personal information is stored on secure servers provided by our hosting service. We implement appropriate organizational, administrative, and technical measures to protect your personal data, including during transfer, as mandated by the Saudi Personal Data Protection Law (PDPL).

sdaia.gov.sa

5. Your Data Protection Rights

You have the following rights regarding your personal data:

Access: You can request copies of your personal data.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request deletion of your personal data under certain conditions.
Restriction: You can request that we limit the processing of your personal data under certain conditions.
Objection: You can object to the processing of your personal data under certain conditions.

To exercise these rights, you can edit your information through your account dashboard or contact us directly at contact@chicsouq.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Specifically, we retain order information for six months, after which it is securely deleted.

7. Children’s Privacy

Our website is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.