Last Updated: 3/3/2025

At Chic Souq, we are committed to ensuring your satisfaction with our luxury beauty care products. Due to the nature of makeup, fragrances, and other cosmetics, we normally do not accept returns or exchanges unless the product is defective or damaged. Please read the following policy carefully.

Order Cancellation

Processing Stage:
You may cancel your order if it is still in the processing stage by accessing your account dashboard or contacting our customer service.

• After Confirmation:
  Once payment has been received and the order is confirmed, cancellation is not permitted.

Defective or Damaged Products

• Notification Period:
  If you receive a defective or damaged product, please notify us within 7 days of delivery.
• Condition Requirements:
  The product must be in its original, unopened, and unused condition.
• How to Report:
  To report an issue, contact us at contact@chicsouq.com or call +966535784168. Please include:
  • Your order number
  • A description of the defect or damage
  • Photographic evidence of the issue

Returns and Exchanges Process

• Approval:
  Upon receipt of your claim, our customer service team will review your case. If the product is confirmed as defective or damaged, we will guide you through the return process.
• Return Instructions:
  Approved returns will include instructions on how to send the product back to us at no extra cost to you.
• Exchange or Refund:
  • Exchange: We will offer an exchange for the same product (subject to availability).
  • Refund: Alternatively, you may opt for a full refund.
    In both cases, no additional fees will be charged.

Refunds

• Processing Time:
  Once we receive the returned product and verify its condition, refunds will be processed within 7–14 business days.
• Method:
  Refunds will be issued to the original payment method.
• Confirmation:
  A confirmation email will be sent once your refund has been processed.

Exclusions

• Non-Defective Returns:
  We do not accept returns or exchanges for reasons other than a defect or damage.
• Opened or Used Items:
  Products that have been opened or used for safety and hygiene reasons are not eligible for return or exchange.

Contact Information

If you have any questions or concerns regarding our Returns, Exchanges, and Refund Policy, please contact us:

• Email: contact@chicsouq.com
• Phone: +966535784168
• Address: Mieraj Mirza Al Naseem Dist., Makkah, Saudi Arabia, 24245

Policy Updates

We reserve the right to amend this policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.